Shipping policy
Shipping Policy
At FWSB, we aim to deliver your orders safely and as quickly as possible.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation. Orders placed on Sundays, public holidays or during high-demand periods may require additional processing time.
Estimated Delivery Time
Most orders within India are expected to be delivered within approximately 3–7 business days after dispatch, depending on the delivery location, courier availability and other circumstances.
Delivery estimates are not guaranteed and may occasionally be affected by weather, holidays, courier delays or other circumstances beyond our reasonable control.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your order. FWSB may also offer free shipping on eligible orders or during promotional periods.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available. You can use the tracking details to follow the progress of your shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information. Please check these details carefully before placing your order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Failed Delivery / Return to Origin (RTO)
If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or inability to contact the recipient, the shipment may be returned to us.
Any reshipping charges, where applicable, will be communicated to the customer before the order is shipped again.
Damaged or Incorrect Shipment
If your order arrives damaged or you receive an incorrect product, please submit a return request through your FWSB customer account or contact our customer support as soon as possible, preferably within 48 hours of delivery.
We may request photographs or video of the product, packaging and shipping label to help us verify the issue.
Need Help?
For questions regarding shipping or delivery, please contact FWSB Customer Support through the contact information provided on our website.