Refund policy
Return & Refund Policy
At FWSB, we want you to shop with confidence. Eligible products can be requested for return within 7 days of delivery, subject to the conditions below.
How to Request a Return
To request a return, sign in to your FWSB customer account, open the relevant order, select the item you wish to return, choose the return reason, and submit your return request.
Submitting a request does not automatically guarantee approval. We will review the request and notify you once it has been approved or declined.
Return Eligibility
To be eligible for a return, the product must be unused, unworn and in its original condition, with original packaging, tags, accessories and other items supplied with the product, where applicable.
Please do not send a product back until your return request has been approved.
Beauty & Personal Care Products
For hygiene and safety reasons, beauty, skincare, cosmetics, personal-care and hygiene products that have been opened, used, tested, tampered with or had their seal removed are generally not eligible for return.
This restriction does not affect remedies available for products that are damaged, defective, incorrect, expired, or otherwise required to be remedied under applicable law.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, expired or incorrect product, please submit a return request as soon as possible, preferably within 48 hours of delivery.
We may request clear photographs or video of the product, packaging and shipping label to verify the issue.
Non-Returnable Products
Certain items may be excluded from change-of-mind returns due to hygiene, safety, perishability, customization or other product-specific reasons. Where applicable, such restrictions will be stated on the product page or during the return process.
Return Shipping
If a return is approved, return instructions will be provided. Where the return is due to an incorrect, damaged or defective product supplied by us, FWSB will handle the return as applicable.
For other eligible returns, return-shipping charges may apply and will be communicated during the return process.
Refunds
After the returned product is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to the original payment method, where possible. Processing time after issuance depends on your bank or payment provider.
Original shipping charges may not be refundable except where required by applicable law or where the return results from an error on our part.
Order Cancellations
Eligible orders may be cancelled through your FWSB customer account where the cancellation option is available. Once an order has been processed or shipped, cancellation may no longer be possible.
Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer protection laws.
Need Help?
If you're having difficulty submitting a return request, please contact FWSB Customer Support through the contact details available on our website.